What Are False Positives?įalse positives happen when an antivirus program flags a secure piece of software as malware. Chatting with customer support/check your software’s knowledge base.įalse positives are an unfortunate side effect of antivirus protection, but if your antivirus software is returning an annoying amount of false positives during scans, you may need to adjust your antivirus scan settings, or maybe even consider downloading a new antivirus.Double-checking using another antivirus.Firewalls and anti-phishing protections can also detect false positives at the network and browser level, respectively.Īs annoying as it may be to get false positives, it’s better that your antivirus returns false positives than it is to miss malicious files. So, when your internet security software flags a file, there are a few things you can do to find out if the flagged file is legitimate or malicious, including: When an antivirus scanner labels a legitimate file as a malware file, this is called a “false positive”.
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